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Make a complaint
Ofcom may be able to help you complain about or report issues relating to phone, broadband and postal services, TV, radio and on-demand programmes, interference to wireless devices, or something you have seen on a video-sharing platform.
How it works
Select one of the buttons below. Then use heading navigation to move to the new links and text.
Complain about mobile, phone or internet services
Complain about TV, radio or on demand services
Complain about postal services
Complain about wireless interference
Complain about a video-sharing platform (VSP)
Get in touch by phone or post
Select one of the options above to direct your complaint to the right place
Complain about mobile, phone or internet services
Unwanted calls and messages
Silent, abandoned and scam calls
The way a service was sold
Billing and charges
Faults and service problems
Mobile phone service faults and problems
Broadband and landline faults and problems
Complain about TV, radio or on demand services
A programme I saw or heard
On a BBC TV channel or radio station
On another TV channel or radio station
On another video on demand service
A programme I was in
On a BBC TV channel or radio station
On another TV channel or radio station
Subtitling, signing or audio description
On a BBC TV channel
On another TV channel
On another video on demand service
Something I have seen on a video on demand service
On Netflix (not regulated by Ofcom)
On another video on demand service
Something I have seen on a BBC website or app
A radio station or TV channel not keeping to Ofcom’s licensing rules
An advert I saw
Programme sponsorship credits
Amount of adverts
TV and radio interference or reception
Billing disputes with TV subscription services
Changes to TV or radio schedules
Quality of programmes
A programme that is yet to be broadcast on TV or radio, or shown on a video on demand service
A video on demand service is available which does not appear on Ofcom’s list of regulated on demand programme services
Illegal broadcasting (pirates)
Harrassment by press journalists
BBC: other regulatory issues including the BBC’s requirements under its Operating Licence
Regional production and regional programming complaints
None of the above
Complain about postal services
Post Office Ltd.
Complain about wireless interference
Interference to wireless devices at home
Interference to TV and radio services
Mobile phone service faults and problems
Broadband and landline faults and problems
Interference to amateur radio
Interference to business radio
Interference to hobby radio
Illegal broadcasting (pirates)
Complain about a video-sharing platform (VSP)
Content that is not a video
A video showing the sexual exploitation or abuse of children
A video showing other harmful content
The safety measures of a platform, including reporting and complaints
Get in touch by phone or post
On the phone
To speak to us about phone or internet services, or TV or radio programmes, call:
- 0300 123 3333 – calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way.
- 020 7981 3040 – calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 55p per minute.
If you want to speak with us in Welsh, call 0300 123 2023.
Deaf or speech-impaired people can contact us via text relay. Find out how to download the text relay app for smartphones, tablets or computers.
If you have a textphone and would rather call us direct, please call 020 7981 3043 (this number only works for textphone-to-textphone calls).
Alternatively, please use our video relay service if you would like to contact us in British Sign Language.
We are open Monday to Friday from 9.00am to 5.00pm.
In writing
To submit your complaint in writing please send it to: PO Box 1285, Warrington WA1 9GL.
For complaints in which you think you or your organisation were treated unfairly and/or your or their privacy was infringed in a programme, please send directly to Ofcom Fairness and Privacy complaints at our head office address:
Ofcom
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Use an online form
You can fill out online complaint forms about certain aspects of phone, internet, TV, radio and on demand services. Find out more about the types of complaint we deal with, or follow the links below to:
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